Covid-19 | Familienhotel Adler Serfaus

The Highest Possible Safety for Your Holiday is Our Top Priority

In light of the current situation, ensuring your family's safety to the highest possible degree is our top priority. Therefore we have introduced measures to ensure that you can enjoy your holiday as safely as possible.

Serfaus-Fiss-Ladis Aussicht beim Scheidtrail -c- christianwaldegger.com (1).jpg

Book Without Worries

In winter 2020/21, you can cancel reservations for the period from Deceber 11, 2020 through April 10, 2021

up to 7 days prior to your schele arrival free of charge.

Otherwise the regular cancellation conditions as per the Austrian hotel regulations apply,

however, reservations may be cancelled by a guest or by the Hotel at any time, without any costs or charges from the periood of Decembr 11, 2020 to April 12, 2021 if one of the following conditions is met:

* An arrival or departure to/from Austria is not possible due to border closings

* Austria, Tyrol, or the Serfaus-Fiss-Ladis region is designated as a high risk area of the highest category by the Austrian government

* You would be legally required to stay in home quarantine for at least three days after you return home from your holiday

* You are infected with covid-19 (medical confirmation required)

If any of these cases applies and can be confirmed, then any payment that we have already received will be reimbursed in full.

Since this is an extraordinary and challenging time for everyone, we kindly ask you to inform us as early as possible in case you must cancel the holiday that you have booked with us.

Our Rules and Regulations

In order to ensure a comfortable and, above all, safe holiday, we request that you observe the following rules and regulations for the duration of your stay:

Maintain a minimum distance of one meter from other people who are not in your immediate household
Refrain from shaking hands or other physical contact when greeting others
Wash and disinfect hands regularly. Anti-viral disinfectant stations are available throughout the premises
We ask that you bring your own mask. This is also required for activities outside of our Hotel (using the gondola, public transportation, entering stores, etc.)
Everyone 7 years and older must wear a mask, without exception, in the buffet area
In case of symptoms of sickness during or immediately after your holiday, the Hotel must be informed immediately
Contactless payment whenever possible is preferred
Sneeze and cough into your elbow or in a tissue
Refrain from congregating in groups
Stay home if you are sick

We appeal to everyone to be responsible for your own safety and the safety of others.

Serfaus-Fiss-Ladis Waldseilpark X-Trees mit Kugel -c- Patscheider Spot_christianwaldegger.com.jpg

Safety Measures

in our Hotel

Disinfectant dispensers are located in all important areas (Hotel entrance, entrance to children's room, entrance to the dining room, and on every floor)
1 meter distance from employees & other guests everywhere that it is possible
Our employees where masks whenever they are in contact with guests
Critical areas are disinfected regularly by our cleaning staff (for example, door handles, elevator buttons, counter and desk surfaces at our Reception desk, lobby, etc., credit card terminals)
Everyone is assigned a fixed table in the dining room for the duration of their stay

In the rooms, 10 critical points are disinfected daily (door handles, window handles, light switches, remote control, safe, telephone, sink faucets, shower and bathtub faucets, minibar, surface areas)
Regular and more often airing out of rooms
Room key cards and lift cards (Super Summer Cards) are cleaned each time they are returned

Guests must only use the sauna "privately" - only guests from the same room or guests who are part of the same party may use the sauna together. Since there are several different individual saunas available, there is sure to be enough space for everyone. Our saunas are open from 4:00 to 7:00 pm. We are happy to adjust the opening times as necessary and, above all, in cases of inclement weather.
There are fewer lounge chairs available in the swimming pool area. Our tip is to visit the swimming pool outside of the usual peak times. Specifically, the time between 5:00 and 6:00 pm is usually particularly busy and we recommend that you avoid these times if possible. The minimum distance between people of one meter is to be adhered to at all times - including in the water

(c) Murmliwasser_Serfaus-Fiss-Ladis Marketing GmbH_Foto Mueller

Safety Measures

in our Hotel

Disinfectant dispensers are located in all important areas (Hotel entrance, entrance to children's room, entrance to the dining room, and on every floor)
1 meter distance from employees & other guests everywhere that it is possible
Our employees where masks whenever they are in contact with guests
Critical areas are disinfected regularly by our cleaning staff (for example, door handles, elevator buttons, counter and desk surfaces at our Reception desk, lobby, etc., credit card terminals)
Everyone is assigned a fixed table in the dining room for the duration of their stay

In the rooms, 10 critical points are disinfected daily (door handles, window handles, light switches, remote control, safe, telephone, sink faucets, shower and bathtub faucets, minibar, surface areas)
Regular and more often airing out of rooms
Room key cards and lift cards (Super Summer Cards) are cleaned each time they are returned

Guests must only use the sauna "privately" - only guests from the same room or guests who are part of the same party may use the sauna together. Since there are several different individual saunas available, there is sure to be enough space for everyone. Our saunas are open from 4:00 to 7:00 pm. We are happy to adjust the opening times as necessary and, above all, in cases of inclement weather.
There are fewer lounge chairs available in the swimming pool area. Our tip is to visit the swimming pool outside of the usual peak times. Specifically, the time between 5:00 and 6:00 pm is usually particularly busy and we recommend that you avoid these times if possible. The minimum distance between people of one meter is to be adhered to at all times - including in the water

We're looking forward to your visit!

The Luggen Family