In winter 2020/21, you can cancel reservations for the period from Deceber 11, 2020 through April 10, 2021
up to 7 days prior to your schele arrival free of charge.
Otherwise the regular cancellation conditions as per the Austrian hotel regulations apply,
however, reservations may be cancelled by a guest or by the Hotel at any time, without any costs or charges from the periood of Decembr 11, 2020 to April 12, 2021 if one of the following conditions is met:
* An arrival or departure to/from Austria is not possible due to border closings
* Austria, Tyrol, or the Serfaus-Fiss-Ladis region is designated as a high risk area of the highest category by the Austrian government
* You would be legally required to stay in home quarantine for at least three days after you return home from your holiday
* You are infected with covid-19 (medical confirmation required)
If any of these cases applies and can be confirmed, then any payment that we have already received will be reimbursed in full.
Since this is an extraordinary and challenging time for everyone, we kindly ask you to inform us as early as possible in case you must cancel the holiday that you have booked with us.