Relax Safely

In winter 2020/21, you can cancel reservations for the period from Deceber 11, 2020 through April 10, 2021

up to 7 days prior to your schele arrival free of charge. 

Otherwise the regular cancellation conditions as per the Austrian hotel regulations apply,

however, reservations may be cancelled by a guest or by the Hotel at any time, without any costs or charges from the periood of Decembr 11, 2020 to April 12, 2021 if one of the following conditions is met:

* An arrival or departure to/from Austria is not possible due to border closings

* Austria, Tyrol, or the Serfaus-Fiss-Ladis region is designated as a high risk area of the highest category by the Austrian government

* You would be legally required to stay in home quarantine for at least three days after you return home from your holiday

* You are infected with covid-19 (medical confirmation required)

If any of these cases applies and can be confirmed, then any payment that we have already received will be reimbursed in full.

Since this is an extraordinary and challenging time for everyone, we kindly ask you to inform us as early as possible in case you must cancel the holiday that you have booked with us.

• Disinfectant dispensers are located in all important areas (Hotel entrance, entrance to children's room, entrance to the dining room, and on every floor)
• 1 meter distance from employees & other guests everywhere that it is possible
• Our employees where masks whenever they are in contact with guests
• Critical areas are disinfected regularly by our cleaning staff (for example, door handles, elevator buttons, counter and desk surfaces at our Reception desk, lobby, etc., credit card terminals)
• Everyone is assigned a fixed table in the dining room for the duration of their stay

• In the rooms, 10 critical points are disinfected daily (door handles, window handles, light switches, remote control, safe, telephone, sink faucets, shower and bathtub faucets, minibar, surface areas)
• Regular and more often airing out of rooms
• Room key cards and lift cards (Super Summer Cards) are cleaned each time they are returned

• Guests must only use the sauna "privately" - only guests from the same room or guests who are part of the same party may use the sauna together. Since there are several different individual saunas available, there is sure to be enough space for everyone. Our saunas are open from 4:00 to 7:00 pm. We are happy to adjust the opening times as necessary and, above all, in cases of inclement weather.
• There are fewer lounge chairs available in the swimming pool area. Our tip is to visit the swimming pool outside of the usual peak times. Specifically, the time between 5:00 and 6:00 pm is usually particularly busy and we recommend that you avoid these times if possible. The minimum distance between people of one meter is to be adhered to at all times - including in the water